Job Opportunities/Internships

Job Title:                                           Office Manager

Reports to:                                       Director of Finance and Human Resources

FLSA Status:                                   Exempt

Supervisory Responsibility:       Not Applicable

General Position Summary:

Serve as first point-of-contact including managing telephones and front door.  Maintain high level patron services including support for multiple patron-related departments including box office, marketing, and development.   Perform a wide range of administrative and office support to facilitate the efficient operation of the organization.

Essential Functions/Major Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.  Other duties may be assigned to meet business needs.

  • Maintain details and information for all activities on the master calendar
  • Respond to external and internal inquiries; resolve customer service issues
  • Work as a liaison for the Opera Omaha Guild
  • Be in charge of all RSVP’s for events, meetings, etc.
  • Work closely with Marketing, Box Office, and Development to implement patron programs and sales initiatives; participate and/or manage special projects as directed
  • Provide support for implementation, evaluation, and reports on education and community engagement programs as directed
  • Assist with ticket sales (walk-up and telephone) and provide Box Office support as needed
  • Answer telephones, assist visitors, and resolve a range of administrative needs
  • Communicate office facility needs to building management
  • Maintain supplies inventory by checking stock, anticipating needs, and placing supply orders accordingly
  • Initiate and manage all catering needs for company events, meetings, etc.
  • Distribute mail daily; receive and distribute packages
  • Responsible for the smooth operation of office equipment by completing preventative maintenance requirements and calling for repairs as needed
  • Coordinate office volunteers on a project basis
  • Other office duties include but are not limited to data entry projects, photocopying, faxing, help with mailings for all departments
  • Provide administrative support for the General Director as assigned
  • Other duties as assigned

Education and/or Experience:

  • Bachelors’ degree required
  • Database management
  • Experience or specialized training in box office software; Tessitura preferred

Knowledge, Skills and Abilities:

  • Thorough knowledge of Adobe, Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, SharePoint)
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Understanding of basic accounting procedures
  • A desire and ability to learn new technologies
  • Highly organized, detail-oriented, and self-motivated
  • Ability to work both independently and as a part of a team
  • Flexibility and ability to work on several projects simultaneously
  • Experience in performing arts is preferred; interest in opera is essential

Interpersonal Contacts:

Opera Omaha staff, guest artists, board members, donors, customers, press and any external constituents needing assistance.  Establishes a good relationship with all of the above to enhance company morale and maintain a positive attitude in the work environment.

Job Conditions and Work Hours:
Opera Omaha is a high-energy organization with a mission that can cause this position to experience high work demands under very tight timelines. In addition, work will be required outside of normal business hours (including some evenings and weekends) to support programming, performances, and other Opera Omaha initiatives.

To Apply:

Interested candidates should email a cover letter and resume to Jenny Daggett, Director of Finance and Human Resources:  Please include "Office Manager” in the subject line of the email.  


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